Key Information for You
The following are the terms on which you may use Reen Anderson Solicitors’ website (the “Site”). Access to this Site is exclusively governed by these terms.
The term “Reen Anderson Solicitors” when used in this disclaimer refers to Reen Anderson Solicitors Limited trading as Reen Anderson Solicitors whose registered office is at Hamilton House, Mabledon Place, London, WC1H 9BB.
Our Complaints Procedure
We tell all clients at the outset of their case in the client care letter, that they are entitled to complain about our services to them and to whom they should complain.
If a client expresses dissatisfaction in relation to our services, they can make a face-to-face complaint, telephone, email, or in writing. The telephone is the best way to discuss and try and resolve the issues.
If you are still unsatisfied, then you can make a formal complaint with full details of the complaint in writing to us address it to Maureen Ogbu, Reen Anderson Solicitors, Hamilton House, Mabledon Place, WCH 9BB.
We will acknowledge your complaint within 3 days of receiving it, enclosing a copy of this procedure.
We will investigate the complaint, review the file and speak to the lawyer responsible for your case. We will seek to identify the cause of your complaint and will seek to offer appropriate redress.
We will offer you the opportunity to meet and discuss your complaint and find a resolution within 14 days of sending you the acknowledgment letter. If a meeting is not possible, a detailed written reply to our complaint, including our suggestions for resolving the matter will be sent to you within 21 days of sending you the acknowledgment letter.
On receipt of this, if you still remain dissatisfied, we will arrange a meeting with you to review our decision, if this is not possible, we will send you a written reply within 21 days of you receiving our detailed reply.
If we cannot resolve the complaint after going through our above procedures and you still remain dissatisfied, then you can within 6 months of our final correspondence to you to deal with the matter under our internal complaints procedure, contact the legal ombudsman on PO BOX 6806, Wolverhampton, WV1 9WJ or www.legalombudsman.org.uk
We will keep a record of all complaints; this will enable us to conduct the annual review of all complaints to verify that our complaints procedure is effective.
Maureen Ogbu, Principal Lawyer is responsible for this annual review.
Local Legal Restrictions
The information in the Site includes information about services, pages, and other material that may be subject to restrictions in the laws or regulations of the country from which you are accessing the Site.
The information in the Site, the pages, and other material are not directed at anyone in a particular jurisdiction who by virtue of being in that jurisdiction, would be prohibited from receiving or having such information made available to them.
The information in the Site, the pages, and other material must not be distributed, circulated, or copied to any person or entity where either the distribution, circulation, or copying of such information, pages, or material may be to do so may constitute an infringement of any restrictions in any local laws or regulations or the receipt of such information, pages or material by such person or entity may constitute an infringement of any restrictions in any local laws or regulations. Persons accessing the Site are required to inform themselves about and observe any such restrictions.
Reen Anderson Solicitors do not accept legal responsibility for any confidential information that may be sent to it by you from the Site or by you sending any other message to Reen Anderson Solicitors over the Internet.
Please note therefore that any information sent to Reen Anderson Solicitors over the Internet will be sent at your own personal risk. Internet communications may not be secure. Reen Anderson Solicitors recommend that you do not send any confidential information to it over the Internet unless it is sent by some secure method of transmission using appropriate encryption technology.
Links to Other Websites
Please note that Reen Anderson Solicitors are not responsible for the accuracy or content of the websites of other providers that may have links from this Site. In creating hypertext links to any other website, Reen Anderson Solicitors is not recommending that website or giving any assurances as to its standing.
Accuracy of Information & Responsibilities
The information, pages, and other materials provided on this Site, or which may be downloaded from this Site, are provided “as is” and without warranties of any kind. Reen Anderson Solicitors does not warrant the accuracy, adequacy, or completeness of such information, pages, or materials and expressly disclaims liability for errors and omissions therein.
Your use of this Site is at your own risk, and it is your responsibility to take precautions to ensure that the pages and other materials are free from viruses, worms, trojan horses, time bombs, or other items of a destructive nature.
This Site may not be compatible with the web browser or other software you use. There is no guarantee that the Site will be available on a consistent or ongoing basis, and the provision of this Site may be subject to periods of interruption or poor performance and may be terminated at any time.
This Site may include dated or inaccurate information, and information may be changed or updated by Reen Anderson Solicitors without notice. Reen Anderson Solicitors makes no commitment to, and specifically disclaims any duty to, update or correct any such information.
Reen Anderson Solicitors shall not have any liability (whether for direct, indirect, or consequential losses or for loss of profit or otherwise) for the information, software, products, or services contained in this web site or the customer’s use of them and Reen Anderson Solicitors makes no representation as to their accuracy or suitability for the customer’s requirements.
You may use the information on the Site for your own personal reference only. The information may not otherwise be reproduced, distributed, or transmitted to any other person or incorporated in any way into another document or other material, without Reen Anderson Solicitors’ prior consent.
Reen Anderson Solicitors’ logo belongs to Reen Anderson Solicitors Limited and may not be copied, reproduced, redistributed, or transmitted without Reen Anderson Solicitors’ prior written consent.
The governing law that applies to the use of the Site is English law. If any dispute arises concerning the information contained in the Site or the use of the Site, that dispute will be heard before the English Courts. By using the Site you agree to allow such a dispute to be heard by the English Courts.
If all or any part of this disclaimer is found to be void or unenforceable for any reason, that part of the disclaimer shall, where possible, be severed from the whole and the rest of the disclaimer shall remain valid and enforceable.
Reen Anderson Solicitors is committed to protecting your personal information. This page aims to help you to understand what information we might collect about you and how we use it.
This website (www.reenanderson.com) may from time to time use persistent cookies which are small text files stored on your computer to record your preferences or activity between visits. These cookies do not store personal information about you or your computer and you can clear them at any point by deleting your browser history – for more information about cookies you can visit: http://www.aboutcookies.org/
What to do if you don’t want cookies to be set?
If you find the idea of this website storing information on your computer or mobile device a bit intrusive, even though it is generally quite harmless, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions on this website. For information on how to control cookies being stored on your computer see: http://www.aboutcookies.org/Default.aspx?page=1
I agreed for this site to store cookie but I have changed my mind
If you previously agreed to allow www.reenanderson.com to store cookies on your computer but have subsequently changed your mind then you can delete the cookie set by this choice – seehttp://www.aboutcookies.org/Default.aspx?page=1 to learn how to control and remove cookies stored on your computer.
Reen Anderson Solicitors is registered with the ICO reference number ZA764464 as a controller of personal data under the relevant data protection legislation and regulations.
Any personal data you provide to us during your use of our website will be processed in accordance with the current UK data protection laws. (UK GDPR and Data Protection Act 2018)
We will only process data to enable us to provide you with advice which you have requested, to enable us to provide you with information about our services and our firm and any other purpose for which you subsequently choose to give your consent.
When you access our website, your computer’s browser may provide us with data such as IP address and browser type. It is not our intention to use data of this nature to identify a personal user.
Our website collects this information to facilitate a good user experience. We also use this to compile statistical data regarding users’ access to our website to enable us to improve our website and marketing strategy. This notice is intended for prospective clients who use our website. If you become a formal client, then we will provide you with our privacy notice for clients.
If at any time you wish to have your name removed from our database, please email us at firstname.lastname@example.org mark your email for the attention of the Data Protection Officer.
Consultants, Contractors & Sub-Contractors
From time to time we will engage the services of Consultants as well as external contractors such as outsourced IT consultants, external lawyers, outsourced Personal/Virtual Assistants, outsourced document production services, hosted website services, it will be necessary to share your data with them if this is necessary for the work to be carried out.
Consultants, Contractors, and Sub-Contractors shall be contractually required to adhere to the security requirements imposed by the Data Protection Laws.
What data do we collect?
Reen Anderson Solicitors collects the following data:
Personal Identification information (Name, email address, phone number)
How do we collect your data?
You directly provide Reen Anderson Solicitors with most of the data we collect. We collect data and process data when you:
- Register online or complete a form or questionnaire in regards to our services
- Voluntarily complete a client survey or provide feedback on any of our message boards or via email
- Register in regards to any events or webinars we hold
- Use or view our website via your browser’s cookies.
How will we use your data?
To provide our services to you as a client or to Email you with special offers or to inform you of our other services that you may find beneficial. Data is stored electronically in our secure system and for clients in hard copies too. For non-clients, data is destroyed or deleted from our records after 2 years. For clients, further information is provided on this when they engage our services.
Reen Anderson Solicitors may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd February 2021.
This diversity policy sets out how we comply with the spirit and intentions of the law relating to equal opportunities and diversity.
Reen Anderson Solicitors is committed to diversity in the workforce to reflect the population as a whole and is further committed to equal opportunities.
How do we collect the diversity information?
Once a year, we distribute unmarked copies of a questionnaire which all staff or consultants within Reen Anderson Solicitors are invited to complete anonymously if they prefer.
Those forms are returned to the Data Controller who then collates that data and enters the data into a summary page. That summary page is then approved by the director/(s) and then published on the website.
Diversity in the workplace
The objective is to integrate the principles of equal treatment and promotion of diversity into all aspects of Reen Anderson Solicitors.
Finding out more
You may contact the data controller for more information on the process of data collation by:
a) emailing us at email@example.com; or
b) writing to us at Data Controller, Reen Anderson Solicitors, Hamilton House, Mabledon Place, London, WC1H 9BB.
We respect your privacy
This Firm is Regulated by Solicitors Regulations Authority Registration number 637941 and registered at Hamilton House, Mabledon Place, London, Kings Cross, WC1H 9BB as Reen Anderson Solicitors Ltd, company number 10553703.
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